Shipping policy
Last Updated: March 2026
Thank you for shopping with Velzes. This Shipping Policy explains how we process and deliver orders within the United Kingdom.
Important Fulfilment Notice
Velzes is a UK-registered online retailer. Some products may be fulfilled by our approved UK or international logistics partners depending on product availability and customer location. Regardless of fulfilment origin, all orders are shipped with clear delivery timelines as stated below.
Estimated delivery to UK customers is typically 7–21 business days (Standard Shipping) and 5–14 business days (Tracked Priority Shipping).
1. Order Processing
- Processing Time: 1–2 business days
- No processing on weekends or public holidays
- Confirmation email sent after dispatch
- Tracking may take up to 48 hours to activate
- Orders placed before 2:00 PM (GMT+00:00 London) are processed same day
- Orders placed after cut-off are processed next business day
2. Shipping Options & Delivery Times
We currently ship within the United Kingdom.
| Shipping Method | Processing Time | Delivery Time | Total Estimated Time | Cost |
|---|---|---|---|---|
| Standard Shipping | 1–2 business days | 6–19 business days | 7–21 business days | Free |
| Tracked Priority Shipping | 1–2 business days | 4–12 business days | 5–14 business days | £3.95 |
Delivery times are estimates and may vary due to courier delays, seasonal demand, or external factors.
3. Fulfilment & Carriers
We work with approved logistics partners and fulfilment centres to process and ship orders efficiently.
Depending on product availability and customer location, items may be shipped from UK-based or international warehouses. All shipments are handled by trusted courier services such as Royal Mail, Evri, Yodel, DHL, or equivalent international logistics providers.
4. Order Tracking
- Tracking number provided after dispatch
- Updates may take up to 48 hours to appear
- If tracking shows “Delivered” but not received, please check with your local courier or contact us
5. Delivery Delays
If your order has not arrived within 30 days of dispatch, contact us at:
Please include your order number and full name.
6. Shipping Information
- We do not ship to multiple addresses in one order
- Ensure all delivery details are correct at checkout
- Contact us immediately if you need corrections
7. Returns & Issues
- Returns accepted within 30 days of delivery
- Change-of-mind returns: customer covers return shipping
- Damaged/defective items: replacement or reasonable return cost coverage (where applicable)
For damaged items, please provide:
- Order number
- Clear photo of the issue
See our Refund & Return Policy for full details.
8. Contact Information
If you have questions about your shipment, please contact us:
- Website Name:Â Velzes
- Company Name:Â Mooskaa LTD
- Address:Â 17 King Edward's Road, HA4 7AE, London, United Kingdom.
- E-Mail: support@velzes.com
- Phone: +44 7418 396773
- Business Number:Â 14225989
Customer Service Opening Hours:
- Monday to Friday: 09.00 a.m. – 6.00 p.m.
- Saturday and Sunday: Closed
- Time Zone: (GMT)
Response Hours: We aim to respond within 1 Business day.