Warranty Policy

Last Updated: June 2026

At Velzes, we are committed to supplying products that meet appropriate quality standards in accordance with applicable United Kingdom consumer protection laws.

This Warranty Policy applies to orders delivered within the United Kingdom.

1. Your Statutory Rights (UK Customers)

Nothing in this Warranty Policy limits or replaces your legal rights under the Consumer Rights Act 2015.

Under UK law, products must be:

  • Of satisfactory quality
  • Fit for purpose
  • As described

If a product is faulty or not as described, you may be entitled to a repair, replacement, or refund in accordance with your statutory rights.

2. Velzes Limited Warranty

Unless otherwise stated, we provide a 6-month limited warranty from the date of delivery against manufacturing and material defects under normal use.

This warranty covers:

  • Manufacturing faults
  • Material defects
  • Functional issues not caused by misuse

This warranty does not cover:

  • Normal wear and tear
  • Accidental damage
  • Misuse, neglect, or improper storage
  • Unauthorized repairs or modifications

If a defect is confirmed within the warranty period, we may offer, where appropriate:

  • A replacement
  • A repair (if applicable)
  • A refund if repair or replacement is not available

3. Manufacturer Warranties

Some products may include a separate manufacturer’s warranty.

Where applicable:

  • Warranty terms are defined by the manufacturer
  • Coverage details may be included in the product listing or packaging
  • You may be required to contact the manufacturer directly

These warranties are provided in addition to your statutory rights.

4. How to Make a Warranty Claim

To request a warranty review, please contact us at:

support@velzes.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the defect

We may request the item to be returned for inspection.

If your claim is approved:

  • We will cover reasonable return shipping costs for verified faulty items
  • We will guide you through the next steps (replacement, repair, or refund)

5. Faulty Items Within 30 Days

If a product develops a fault within 30 days of delivery, you may be eligible for a refund or replacement under UK consumer law.

For verified faulty items:

  • Return shipping costs will not be deducted from your refund

6. Relationship with Return Policy

  • Change-of-mind returns are handled under our Refund & Return Policy
  • Warranty claims apply only to faults or defects
  • Warranty claims are not treated as change-of-mind returns

7. Contact Information

    • Website Name: Velzes
    • Company Name: Mooskaa LTD
    • Address: 17 King Edward's Road, HA4 7AE, London, United Kingdom.
    • E-Mail: support@velzes.com
    • Contact Us: Here
    • Phone: +44 7418 396773
    • Business Number: 14225989

    Customer Service Opening Hours:

    • Monday to Friday: 09.00 a.m. – 6.00 p.m.
    • Saturday and Sunday: Closed
    • Time Zone: (GMT)

    Response Hours: We aim to respond within 1 Business day.