Billing & Payment Policy

Last Updated: June 2026

At Velzes, we aim to provide a secure and straightforward checkout experience. This policy outlines how payments are processed on our website.

This policy applies to orders delivered within the United Kingdom.

We accept the following payment methods:

Credit & Debit Cards: Visa, Mastercard, American Express, Diners Club, Discover, JCB
Digital Wallets: Apple Pay, Google Pay

Note: Available payment methods may vary depending on your device and location at checkout.

All prices are displayed and processed in GBP (£).

If you are purchasing from outside the United Kingdom, your payment provider may apply currency conversion fees or international transaction charges.

We take payment security seriously. All transactions are processed through secure, encrypted connections (SSL technology).

Your payment details are handled securely and are not stored or accessible by us.

Once your payment has been successfully processed, you will receive an order confirmation email with your purchase details.

If you do not receive confirmation within 24 hours, please contact us at:

To protect against fraud, we may carry out standard verification checks on certain transactions.

If additional information is required, our support team will contact you. Orders may be delayed or cancelled if verification cannot be completed.

In rare cases, payment processing may be delayed depending on your bank or payment provider.

If your payment has not been confirmed within 48 hours, please contact us so we can assist you.

If a refund is approved, it will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed, depending on your payment provider.

For more details, please refer to our Refund & Return Policy.

We may update this policy from time to time to reflect changes in our payment processes or legal requirements. Updates will be posted on this page.

Customer Service Opening Hours:

Response Hours: We aim to respond within 1 Business day.